Privacy Policy

1. Privacy at Lumen Weekly

Lumen Weekly is designed as a reflective writing space where people can think, write, read, and connect through ideas.

We aim to collect only the personal data reasonably needed to operate, protect, and improve the platform.

This Privacy Policy explains what personal data we collect, how we use it, how long we keep it, and what rights you may have.

2. Who We Are

Lumen Weekly is operated by Belox IT, the business name of Milica Labus PR Konsultantske usluge BELOX IT Beograd, registered in Serbia.

Registered address: Bulevar despota Stefana 18, Belgrade, Serbia.

For privacy-related questions, requests, or concerns, contact: support@lumenweekly.com

For the purposes of applicable data protection laws, Lumen Weekly is the controller of personal data processed through the platform, unless stated otherwise.

3. What Data We Collect

Depending on how you use Lumen Weekly, we may process the following categories of personal data.

4. What We Do Not Require

Lumen Weekly is designed around pseudonymous participation.

We do not require users to publicly provide their real name, profile photo, or real-world identity.

Your email address is used internally for account and service purposes and is not publicly displayed by Lumen Weekly.

Because reflections and discussions may involve personal or sensitive topics, we encourage users not to include information they do not want others to read or discover.

5. How We Use Personal Data

We may use personal data to:

• create and manage accounts;
• authenticate users and protect account security;
• provide writing, reading, discussion, discovery, and community features;
• save drafts and publish Content according to user actions;
• display pseudonyms, reflections, discussion posts, highlights, previews, and related platform information;
• enable Inspire, Follow, reporting, and other community features;
• support translations or multilingual display versions;
• moderate Content and protect the community;
• review reports and enforce the Terms of Use and Community Guidelines;
• apply publishing, participation, feature, or account restrictions where needed;
• prevent abuse, spam, misuse, fraud, and security incidents;
• respond to support requests and communications;
• maintain, debug, improve, and protect the platform;
• comply with applicable legal obligations.

6. Legal Bases for Processing

In accordance with applicable data protection law, including the Serbian Law on Personal Data Protection, we process personal data on one or more of the following legal bases.

7. Visibility of Content

8. Moderation and Safety Data

Lumen Weekly may review Content and related account activity to enforce the Terms of Use and Community Guidelines, protect users, and prevent abuse.

Moderation-related information may include:

• review status;
• reports;
• moderation decisions;
• rejected or removed Content;
• repeated violations;
• temporary or permanent restrictions.

We may retain moderation or abuse-prevention records where reasonably necessary to protect the platform, enforce rules, resolve disputes, or prevent repeated misuse.

9. Pseudonymous Use

Your public identity on Lumen Weekly is based on your chosen pseudonym.

Your account may still be linked internally to your email address and other account information for authentication, security, account recovery, moderation, abuse prevention, and service operation.

Pseudonymity does not mean that Content or activity on the platform is anonymous to Lumen Weekly.

10. Third-Party Service Providers

We may use trusted third-party providers to help operate Lumen Weekly, including providers for:

• hosting and infrastructure;
• authentication;
• databases;
• email delivery;
• error monitoring;
• security and abuse prevention;
• automated or AI-assisted moderation;
• translation or language processing.

These providers may process personal data only as needed to provide their services to us and subject to applicable contractual and legal safeguards.

11. AI-Assisted and Automated Features

Lumen Weekly may use automated, AI-assisted, or third-party tools to support:

• moderation;
• safety;
• translation;
• abuse prevention;
• quality review.

These tools may process Content and related platform data where needed for these purposes.

Automated tools may not always be accurate, and moderation decisions may also involve human review and judgment.

12. International Data Transfers

Some of the service providers we use may process personal data outside Serbia or outside your country of residence.

Where such transfers take place, they are subject to the data protection arrangements and safeguards applicable to the relevant service provider and required by applicable law.

13. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

In general:

• account data is kept while your account exists;
• drafts and Content are kept while needed to provide the service or until deleted where deletion is available;
• published Content may remain available until removed, deleted, withdrawn, archived, or otherwise handled according to platform functionality;
• technical and security logs are kept for a limited period needed for operation, debugging, and security;
• support communications may be kept as long as reasonably necessary;
• moderation and abuse-prevention records may be retained where needed to protect the platform or enforce rules.

When data is no longer needed, we will delete or anonymize it where reasonably possible and in accordance with applicable law.

14. Your Rights

Depending on applicable law, you may have the right to:

• access personal data we hold about you;
• correct inaccurate data;
• request deletion of your data;
• restrict or object to certain processing;
• request a copy of your data;
• withdraw consent where processing is based on consent;
• lodge a complaint with the competent data protection authority.

To make a privacy request, contact: support@lumenweekly.com

We may need to verify your identity before responding to certain requests.

15. Account Deletion

You may request deletion of your account by contacting: support@lumenweekly.com

When an account is deleted, we will delete or anonymize personal data where reasonably possible, except where certain information must or may be retained for legal, security, fraud prevention, dispute resolution, moderation, abuse-prevention, backup, or legitimate operational reasons.

Content shared outside Lumen Weekly through links, screenshots, copies, or actions of other users may remain outside our control.

16. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure authentication, encrypted communication, provider security measures, monitoring, and operational safeguards.

No online service can guarantee absolute security.

17. Email Communications

We may send you emails related to your use of Lumen Weekly, including:

• account and authentication messages;
• security or moderation notices;
• important platform updates;
• weekly introduction emails;
• reminders related to the current weekly cycle.

We may also introduce optional newsletters, product updates, or promotional communications.

Where required, you will be able to unsubscribe from non-essential communications.

18. Children's Privacy

Lumen Weekly is not intended for children under the age of 16.

We do not knowingly collect personal data from children under 16. If we become aware that such data has been provided, we will take appropriate steps to delete it.

19. Changes to This Privacy Policy

We may update this Privacy Policy as Lumen Weekly evolves.

If we make material changes, we will take reasonable steps to notify users, such as by posting the updated policy on the platform or sending a service-related notice.

The updated Privacy Policy will apply from the effective date shown at the top of the document.

20. Contact

For privacy-related questions, requests, or concerns, contact: support@lumenweekly.com